Dear Georgine,
Thank you for your work with preparing the service care training modules, and equipping our internal facilitators to present the modules.
During National Hospital week we offered 31 different sessions, and trained 760 employees!
The feedback was excellent!!
Our facilitators were all well prepared and made it look easy!
We all enjoyed the excitement generated by the sessions. Comments included how practical and immediately applicable the content was. The sessions were full on day two, and we had standing room only for a Friday afternoon presentation!
Just wanted you to know how successful our week was!
I'll keep you informed as our patient satisfaction scores are tabulated for the month.
Again, thank you for sharing your giftedness with our organization.
Curt Oberholtzer
Asst. Administrator, HR/Org Dev.
Bay Area Medical Center
"Partnering with Georgine Madden to develop the LifeSource Customer Service Initiative (CSI) - "The Gift of Life - It's all about the Service!" yielded results that exceeded my expectations. Our CSI supports established LifeSource work values through a three year cycle of educational models and supporting "campaign" materials. Staff involvement in the development phase increased the buy-in needed for a successful initiative. Over the years I have practiced the notion that "when developing a non-routine process or making a large purchase, work with someone who has experience." Georgine Madden has only reinforced that notion for me - she is great at what she does."
P.D. Farstad
Chief Administrative Officer
LifeSource
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Client Quotes
"Georgine is the only consultant I've ever hired, who clearly demonstrates a value-add by training the organization to do the work so that we do not become dependent on the consultant. Georgine has almost worked herself out of a job she has done such a fantastic and effective job. She has trained the management team and staff to communicate effectively and solve their own problems."
R. Allen
CEO
Access Information Systems
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