Georgine Madden has partnered with LifeSource for many years, providing a wide array services such as an annual Culture Survey, Organizational Development projects and Voice of the Customer / Customer Satisfaction focus groups and measurement tools. Georgine’s work consistently exceeds my expectations and provides our relatively small organization access to higher end development expertise. Georgine is a trusted resource, from both the management and employee perspective. She is a gifted and engaging presenter and teacher, insightful as a facilitator and has a broad set of skills necessary for any organization making the journey to quality and excellence. I highly recommend Georgine Madden.
Peter D. Farstad
Chief Administrative Officer
LifeSource
Georgine has conducted workshops for the St Thomas Leadership Academy for the past two years with great feedback and many requests for these sessions to be repeated. She understands what skills leaders need to be successful and has a unique ability to engage and inspire participants to lead by example. As a result of her great work with the Leadership Academy, Georgine has been asked to develop customer service training programs for a number of departments. She continues to get these requests because her programs are practical and they work. We are extremely pleased with the results and will continue to utilize Georgine Madden for future training needs.
Carolyn Milbrath
Manager of Professional Development
University of St Thomas
Georgine Madden has been integral in leading, supporting and improving our organizational service excellence initiatives involving employee engagement, customer satisfaction and leadership/employee development. Georgine has developed and conducted WestHealth’s culture survey over the past five years which has allowed us to measure employee engagement, celebrate our accomplishments and identify opportunities for continuous improvement. She has worked with our leadership team on programs and tools for performance management, coaching, conflict resolution, service standards and key words at key times. She has designed and developed employee training and development programming that offer practical tools and skill building.All of Georgine’s consulting has been collaborative and aimed specifically to our organizational needs. We have seen tools hardwired in our culture and impressive results on our organizational goals.
Jeffry Roseland
Director of Administrative Services
WestHealth |
