Consulting Services
Ms. Madden's direction, guidance, support,
and expertise in her field make her an excellent Organizational
Effectiveness consultant. Her specialties include:
- Business Development - design strategies for managing growth and/or change in the organization;
- Customized Assessments -
establish baseline measures against which future progress is measured.
Useful for employee or customer satisfaction measures and management
feedback systems;
- Feedback Design and Analysis
- creation of systems and techniques to gather data/feedback from
customers and employees to guide business development and strategic
planning; and
- Individual Coaching -
goal-setting and action-planning, performance improvement, preparation
for presentations, and individualized skill development.
Programming and Tools: Customized Training & Development Courses
Ms.
Madden has been developing and delivering customized training programs
for nearly 20 years. Her range of topics is extremely broad and
includes, but is not limited to,
conceptual training, tools, and skill building in the following topics:
- Service Quality/Customer Satisfaction;
- Service Recovery - Handling Customer Complaints;
- Internal Service Quality;
- Problem Solving;
- Effective Communication Skills;
- Teaming Skills;
- Conflict Resolution Process;
- Hiring and Selection Process;
- Coaching and Effective Feedback;
- Effective Rewards and Recognition;
- Motivation and Influence;
- Stress Management; and
- Train the Trainer/Facilitation Skill Building.
Facilitation
Ms. Madden may be contracted to serve as a
facilitator within your organization for a variety of purposes. Her
personal style is compatible with a wide range of personalities, and
she can communicate as well with a front-line worker as with a CEO. Her
facilitation specialties include:
- Strategic Planning Sessions and Retreats;
- Defining Mission, Vision, Core Values and Behavioral Competencies;
- Team Building Activities;
- Building Buy-In and Employee Commitment;
- Change & Transition;
- Conflict Resolution;
- Process Improvement Cycles for Increased Efficiency and Effectiveness;
- Customer and/or Employee Satisfaction Focus Groups; and
- Presentation and Guided Discussion of Data and Information for Learning Across the Organization.
