Consulting Services
Ms. Madden's direction, guidance, support, and expertise in her field make her an excellent Organizational Development consultant. Her specialties include:
- Business Development - design strategies for managing growth and/or change in the organization;
- Customized Assessments - establish baseline measures against which future progress is measured. Useful for employee engagement, customer satisfaction measures and management feedback systems;
- Feedback Design and Analysis - design of questions and techniques to gather data/feedback from customers and employees to guide business development and strategic planning; and
- Individual Coaching - goal-setting and action-planning, performance improvement, preparation for presentations, and individualized skill development.
Programming and Tools:
Ms. Madden has been developing and delivering customized training programs for nearly 25 years. Her range of topics is extremely broad and include:
- Service Excellence/Customer Service
- Service Recovery - Handling Customer Complaints
- Interdependent Team Building
- Problem Solving
- Effective Communication Skills
- Leadership Development
- Performance Management
- Conflict Resolution Process
- Hiring and Selection Process
- Coaching
- Giving and Receiving Feedback
- Effective Rewards and Recognition
- Motivation and Influence
- Stress Management
- Delivering Engaging Presentations
- Train the Trainer/Facilitation Skill Building
Facilitation
Ms. Madden may be contracted to serve as a facilitator within your organization for a variety of purposes. Her personal style is compatible with a wide range of personalities, and she can communicate as well with a front-line worker as with a CEO. Her facilitation specialties include:
- Strategic Planning
- Defining Mission, Vision, Core Values and Behavioral Standards
- Team Building Activities
- Building Buy-In and Employee Commitment
- Change & Transition
- Conflict Resolutions
- Process Improvements Cycles for Increased Efficiency and Effectiveness
- Customer Focus Groups
- Presentation and Guided Discussion of Data and Information for Learning across the Organization
