"Georgine Madden has been integral in leading, supporting, and improving our organizational service excellence initiatives involving employee engagement, customer satisfaction, and leadership/employee development. Georgine has developed and conducted WestHealth’s culture survey over the past five years which has allowed us to measure employee engagement, celebrate our accomplishments, and identify opportunities for continuous improvement. She has worked with our leadership team on programs and tools for performance management, coaching, conflict resolution, service standards, and key words at key times. She has designed and developed employee training and development programming that offer practical tools and skill building. All of Georgine’s consulting has been collaborative and aimed specifically to our organizational needs. We have seen tools hardwired in our culture and impressive results on our organizational goals."
-Director of Administrative Services WestHealth